KNote Australia

Privacy Statement and Credit Policy Statement

Purpose of Collection:

Personal information is information about an identifiable individual and includes facts or an opinion about you which identifies you or by which your identity can be reasonably determined.
The collection of your personal information is essential to enable us to conduct our business of offering and providing you with our range of financial products and services.
We collect personal information for the purposes of:

We may be required by law to collect your personal information. These include, but are not limited to, anti-money laundering and taxation laws.
Consequences if personal information is not provided: If we request personal information about you and you do not provide it, we may not be able to provide you with the financial product or service that you request, or provide you with the full range of services we offer.

Where we get personal information:
We obtain personal information from any of the following:

Disclosure:
We use and disclose your personal information for the purposes we collected it.
We may also use and disclose your personal information for a secondary purpose that is related to the purpose for which we collected it. This would happen in cases where you would reasonably expect us to use or disclose your personal information for that secondary purpose. In the case of sensitive information, any secondary purpose, use or disclosure will be directly related to the purpose of collection.
When necessary and in connection with purposes of collection, we may disclose your personal information to and/or collect your personal information from:


Credit Policy and Credit Information:
All credit and other services are provided are subject to KNote Australia Credit policies and guide lines . KNote Australia reserves the right to decline any credit application anytime.

We collect following information as part of credit eligibility process:

Access & Correction:
You can request access/Correct to the Personal/Credit information we hold about you by contacting us. In some circumstances, If we deny your request for access, we will tell you why. If accessing your personal information will take an extended period of time, we will inform you of the likely delay. For more detailed requests for access to personal information, for example, access to information held in archives, a fee may be charged to cover the associated cost of retrieval and supplying this information.

Marketing:
We would like to use and disclose your personal information to keep you up to date with the range of products and services available from Jass Group (Aus) Pty Ltd T/A KNote Australia. Generally, our companies in the Jass Group (Aus) Pty Ltd T/A KNote Australia group will use and disclose your personal information for KNote Australia’s marketing purposes. If you do not want us to use and disclose your personal information for the purpose of marketing products and services to you, you should contact us and tell us. Contact
Please contact us to:
Complaints or Queries:
If you have any concern regarding any procedure or would like to contact us , please contact our Privacy Officer at support@ KNote.com.au Once we have identified you, we will advise you of the procedure within 14 days. Once the information obtained depending upon nature of Question/Complaint we will investigate the information and get back to you with in 30days in writing of the outcome.
If you are not satisfied with our decision, you can take your matter to external dispute resolution

Credit Industry Ombudsman
Phone: 1800 138 422
Website: http://www.cio.org.au/
Membership Number: M0003479
AFCA (Australian Financial Complaints Authority)
Phone: 1800 931 678
Website: https://www.afca.org.au/
Membership Number: 44625